I.T. SERVICE DELIVERY MANAGER

•  Information Technology - ITIL Process Management •

A highly experienced Senior Manager with considerable expertise in developing and implementing, Problem and Change Management processes within IT Service Delivery. Accomplished in working at an international level (as a Global and Regional Operations Manager and as a Vice President), and responsible for implementing new IT Support Organisations across the International Regions; chairing international Forums; organising and hosting global face-to-face technology conferences. Skilled in developing and managing of multicultural virtual teams in global regions. Proven record of achieving and optimum outcomes and completing complex projects on schedule and within budget.

Notable Areas of Expertise
  • Project Management
  • Strategic Planning
  • Reducing Costs / Budgeting
  • Developing Business Relationships
  • Best Shoring
  • Team Leadership / Development
  • Network / Operating Infrastructure
  • Service Management / Continuity
  • Program Management
  • Service Improvement
  • Transition Management
  • Quality Assurance
Professional Experience and Significant Achievements